Answers about your account, purchases, transfers, cancellations and payments. If you still need help, write to contato@ticket360.com.br or use the chat in the app.
On the login screen, tap "Forgot your password?" and choose to recover it by your registered e-mail or by CPF. You will receive a code by e-mail or WhatsApp to set a new password. You can also log in without a password, using a one-time code sent to your e-mail or WhatsApp. Passwords must have 12 to 24 characters, with at least one number, one lower-case and one upper-case letter.
The PIN is the purchase description code sent by the bank that issued your card. It appears as Tkt360*XXXX (four alphanumeric characters) on your card statement or in an SMS/WhatsApp from your bank. Even without the PIN the purchase is valid; it is one of the security steps used to release tickets.
We check the registration details and the items of every order. If something is inconsistent, the order stays under analysis until it is corrected. You can release it yourself by verifying your e-mail and mobile number and entering the PIN of the purchase. Orders that cannot be verified may be cancelled and refunded.
Yes. The original buyer, with a verified account, can transfer each QR code individually to another verified account — up to two tickets per CPF and until two hours after the event opens. A ticket that has already been transferred cannot be transferred again.
Under Brazil's Consumer Protection Code, you can request cancellation within 7 days of the purchase, provided the event does not take place within the next 48 hours. Requests are made automatically in the My Orders area of the website or the app, where the amounts involved are shown.
Log in, open My Wallet and choose Withdraw Money. The minimum withdrawal is R$ 20.00 and the amount is credited within 5 business days, by PIX to a CPF key in the name of the account holder.
On the website and in the app, and at the Virtual Box Office, we accept Brazilian and international credit cards and PIX.
Yes. The service fee covers costs directly related to the service, such as the administration of the platform, and ranges from 10% to 20% of the ticket price, as shown before payment.
Event pages show prices, opening times, minimum age and the line-up. For details such as set times, food and drink, parking or cloakroom, please contact the venue through its official channels.
Yes. In line with the LGPD, accounts can be deleted on the website or in the app, as long as there are no upcoming events purchased and no balance in the digital wallet.
Talk to our team about ticket sales, pricing strategy and promotion.